HYM CANCELLATION POLICY

Our goal is to provide a quality service to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients as well. Please be aware of our policy regarding missed appointments.

 

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call HYM as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. 

If you cancel at least 48 hours in advance, the cancellation fee will not apply.

The cancellation fee will apply in the following circumstances.

  1. You cancel within 48 hours.

  2. You do not show up at all. 

 

If you don’t show up for your first appointment and do not provide a reason, we unfortunately cannot offer you another appointment time.

Please note that if you cancel with 48 hours on two subsequent occasions, we will have a discussion about whether our service is right for you.  We will continue to monitor reasons for cancellations to ensure we can meet your needs and provide the service your child will benefit from. Multiple cancellations are concerning and will be flagged with HYM Manager for a review.

 

How to Cancel Your Appointment

If you need to cancel or reschedule your appointment, please call us at 8406 7555 between the hours of 9am and 5pm Monday to Friday. If necessary, you may leave a detailed voicemail message after hours.  You can also cancel an appointment by emailing us at info@healthyyoungminds.com.au , or responding to the SMS reminder.

 

Cancellation Fees

<48hrs notice (Psychological Therapy) = $110.50

<48hrs notice (Educational Therapy) = $52

NDIS patients for less than 2 business days’ (48 hours) notice = 100% fee

Re-scheduling fee for Psychology Assessments = $185